About Accommodation

• Q1

  Is it possible to send luggage in advance?

  A

  We can keep luggage shipped by guests prior to their stay at the hotel.
  Please send them prepaid. *We are unable to accept "payment on delivery".
  Please send us the name of the person staying at the hotel (name of reservation) and the date of your stay. Please note the following when sending your items.
  *Please do not include food, breakables, or valuables. We will not be responsible for any damage or loss.

• Q2

  Can I leave my luggage before check-in or after check-out?

  A

  We will keep your luggage before check-in and after check-out on the day of your stay. After check-out, we will keep luggage that can be picked up on the Check-in Day.
  Free lockers are available for guests in the lobby on the 1st floor. For large luggage, please ask the front desk crew.

• Q3

  Can I stay with my pet?

  A

  Pets are not allowed to stay at the hotel. (No dogs, cats, mammals, birds of prey, reptiles, insects, birds, or other small animals are allowed.)

  Guide dogs and service dogs are allowed.

About Children

• Q1

  Can my child sleep with me?

  A

  Only children from 0 to 5 years old (under 5 years old) may sleep with their parents, but please take the bed size into consideration before deciding if they can sleep with you.
  We do not charge for the use of children who sleep with their parents.
  However, meals for the accompanying children are not included.

About the Restaurant

• Q1

  Do you accommodate food allergies?

  A

  CROSS Life HAKATA TENJIN At the "KICR", various menu items are prepared in the same kitchen and with the same cooking utensils.

  Therefore, we do not prepare menus for guests with food allergies, nor do we prepare a list of allergies.
  We ask that customers understand the above and use their own judgment when deciding whether or not to eat the food.
  We apologize for the inconvenience and ask for your understanding.
  If you wish, you may bring your own food to be consumed and eat it at the same table as your companion.
  If you wish to bring your own food, please let us know in advance at the time of reservation.